Troubleshooting

Why don't I see my products on the device?
If your products or updates are not appearing on the device, it could mean that you powered up your device before properly connecting your Ethernet cable. ...
Tue, 16 Sep, 2014 at 10:13 AM
How do I get paid for my credit card transactions?
To ensure that your company is paid for the credit card transactions that you process, make sure that you do the following. You should have al...
Tue, 20 Jan, 2015 at 10:24 AM
How do I send my database to Processing Point?
If Processing Point isn't able to reproduce a problem that you encounter, you may be asked to send your database to our server. Follow these st...
Tue, 9 Jun, 2015 at 11:17 AM
I'm not able to refund a transaction
Customers with more than one Dejavoo EMV reader can refund transactions from the POS device connected to the EMV terminal that was used ...
Tue, 31 May, 2016 at 1:44 PM