Reports

Conversations Report
The Conversations Report displays the total number of conversations and the average response time for the conversations, based on the filters you set.   ...
Mon, 22 Dec, 2014 at 1:48 PM
Channels Report
The Channels Report displays the total number of conversations and the average response time for the conversations by channel, based on the filters you set....
Mon, 22 Dec, 2014 at 1:49 PM
Operator Performance Report
The Operator Performance Report displays detailed conversation data by operator, based on the filters you set.    To run the Operator Performance Repo...
Tue, 6 Jan, 2015 at 12:50 PM